FREE Standard delivery on orders over £100.00
£9 for orders under £100 (unless otherwise stated on the product)
Smaller items are usually delivered within 5 working days, Monday to Friday, 7.30am – 6pm. Some couriers may deliver slightly earlier or later.
Once your item has left our warehouse, we’ll send you an email with tracking information.
Couriers we use for standard deliveries include Royal Mail, Hermes, DHL and DPD.
Larger items, including furniture and appliances, will either be delivered by a FIREHOUSE & Partners van or one of our approved suppliers.
See Delivery by our approved suppliers for goods delivered by external suppliers.
We cover the majority of the mainland UK with our van fleet, and when you place an order you’ll have the option to pick a delivery date and slot as you’re going through checkout.
The delivery slots are:
Monday to Friday 7am – 5pm
We’ll endeavour to contact you by text the night before your delivery to narrow your am or pm slot down to a 2-hour window, and we’ll confirm that on the day when the van leaves our warehouse.
We also offer next day delivery, as well as 2 and 4-hour delivery slots, for an additional charge – find out more here.
If you live in a Northern Ireland, highland, island or rural postcode, delivery may take longer than 7 working days. We won’t offer you a delivery slot during checkout, but our carrier will contact you after you place your order to arrange delivery. We always aim to deliver your order within 7 working days, but it’s subject to postcode and carrier availability. Check for your postcode in Delivery exceptions section below.
WHY IS THE DELIVERY TIME LONGER THAN I’D EXPECT?
Some of our products are made to order – so it’s made just for you and may take time before it’s ready to be sent to you.
We work with various approved suppliers, who help us offer you a wider range of products. These suppliers may offer different delivery times and options. Find more information on delivery by our approved suppliers here. Please wait until your delivery due time has passed before contacting us.