Jacuzzi

Authorised Dealer for Cumbria and the North West

Jacuzzi® Hot Tub Finance Deals

Let us help you with your Jacuzzi® purchase

Owning a hot tub or swim spa can a be worthwhile investment for your health and wellbeing, providing opportunities to relax and entertain while also benefiting from hydrotherapy.
Hot tubs or swim spas from Jacuzzi® can be affordable! Jacuzzi® have partnered with Novuna® Personal Finance to offer you a range of flexible finance plans, from buy now, pay later to low monthly options to help spread the cost and suit all budgets.

Who is Novuna® Personal Finance?

Novuna Personal Finance is a trading style of Mitsubishi HC Capital UK PLC, one of the UK’s leading financial services companies with millions of customers across the UK and reputation for providing innovative finance solutions that help consumers and businesses realise their ambitions. They are one of the UK’s leading personal loan providers and Feefo Platinum Trusted Service Provider Award 2022 and also voted as Best Direct Personal Loans Provider by YourMoney.com for the last seven years running

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Your Guide to Jacuzzi® hot tub Finance offers with Novuna® Personal Finance

The Stress Free Way to Pay – Buy the perfect hot tub without the wait! We have partnered with Novuna® Personal Finance to offer flexible finance plans, which are available on ALL hot tubs from selected Jacuzzi® Retailers.

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Up to 5 Years Interest Free Credit – 0% APR Representative

AVAILABLE ON ALL HOT TUBS
Spread the cost up to 5 years with no interest to pay. The loan term available & deposit required varies depending on the model purchased – please ask in store for details.

NOTHING TO PAY FOR 3 MONTHS + £100 DEPOSIT + LOW RATE 4.9% APR REPRESENTATIVE

AVAILABLE ON ALL HOT TUBS
With this option there is nothing to pay for 3 months and then spread the cost over 5 years at just 4.9% APR. £100 deposit required.

Representative example: Cash Price £5749.00, Deposit £100.00, Amount of Credit £5649.00. Duration of agreement 63 months; 60 Monthly Repayments of £106.91. Rate of Interest 2.6% p.a fixed; 4.9% APR Representative, Total Amount Payable £6,514.60; £29 early settlement fee.

BUY NOW, PAY LATER WITH NOTHING TO PAY FOR 12 MONTHS – 11.9% APR REPRESENTATIVE

AVAILABLE ON ALL HOT TUBS
Your agreement includes a deferral period during which you do not need to make any repayments. During this time, interest will accrue at the contractual rate, however any repayments that are made will reduce your outstanding balance and will not attract any interest charges. If you decide to settle the agreement in full during the deferral period, you will not be charged any interest (£29 early settlement fee applies. No deposit required.

Representative example: Cash Price £5,749.00, No Deposit, Amount of Credit £5,749.00. Duration of agreement 132 months; 120 Monthly Repayments of £88.85. Rate of Interest 6.7% p.a fixed; 11.9% APR Representative, Total Amount Payable £10,662.00; £29 early settlement fee.

PAY MONTHLY FINANCE – 6.9% APR REPRESENTATIVE

AVAILABLE ON ALL HOT TUBS
A quick & easy way to spread the cost up to 10 years with the options to make additional repayments at anytime, which could reduce the term of agreement and the total interest payable. £100 deposit required.

Representative example: Cash Price £5,749.00, £100.00 Deposit, Amount of Credit £5,649.00. Duration of agreement 120 months; 120 Monthly Repayments of £64.71. Rate of Interest 3.7% p.a. fixed; 6.9% APR Representative, Total Amount Payable £7,865.20.

Best Selling Jacuzzi® Spas

ALL-ENCOMPASSING RANGE OF HOT TUBS

You must be under the age of 18, be retired with income or work at least 16 hours a week to apply for finance. Another requirement is that you must be a United Kingdom resident and lived in the UK for 12 months or more. 

Novuna ® Personal Finance are unable to offer online finance to residents outside of the United Kingdom. Homemakers are welcome to apply or finance under their own name, but the employment details of their spouse /partner will be required to process the finance application. 

Your monthly repayments will start 1 month after your hot tub or swim spa has been installed or delivered. This also applies to Buy Now, Pay Later agreements. 

There are no hidden extras or arrangement fees when taking out credit with Novuna® Personal Finance.

You will be presented with the e-sign process within minutes of your credit application being approved. You will see a PDF of your agreement on the screen. It is important that you read your finance agreement carefully before agreeing to any terms. Your dealer should be able to answer any questions you may have. 

A credit score or a credit rating is number that is used by financial serviced to determine the credit reliability and risk of lending finance to individuals. It is based on several factors like income or occupation along with information obtained by credit reference agencies. The higher your credit score, the higher your chances of you being accepted for credit. 

This information allows consistent credit decisions to be provide to individuals. Credit scoring does noy discriminate on sex, race, religion or disability. 

In addition to credit scoring, Novuna® Personal Finance also takes into account confirmation of your identity, validation of certain application details, existing commitments and information held at the credit reference agencies. Though Novuna is unable to provide you with a main reason for declining your application, it is usually based on one, or a combination of the following:

  • Your credit score (please note that every finance company will score you differently)
  • Adverse credit reference agency information
  • You are considered to be overcommitted
  • You are aged under 18Your existing account performance with other lenders

Credit reference agencies hold a mix of information from different sources. Public information like County Court Judgements, electrical roll and bankruptcies. Other lenders may also file information about accounts you hold with them, your payment history and outstanding balance on these accounts. Any requests for credit, where a credit reference search has been undertaken will also be filed, although the result of this request is not recorded. 

Send a request to the relevant credit reference agency, together with details of all addresses at which you have lived over the last 6 years:

Experian Limited, Customer Support Centre, PO Box 9000, Nottingham, NG80 7WF

Equifax Ltd., Customer Service Centre, PO Box 10036, Leicester, LE3 4FS

TransUnion International UK Limited, Consumer Services, PO Box 491, Leeds, LS3 1WZ

The above listed agencies will provide details of information relating to these addresses. If you believe that the information is incorrect, you can ask the agency to correct it.

Yes, you are welcome to re-apply for finance again if your circumstances have changed. It is advised to leave at least 6 months between applications. 

Complaints Procedure

If you’re not completely happy with our service we’d like to hear about it, that way we can put it right. We do everything we can to make sure our customers get the best products and the best service possible, however, sometimes we may not get things right first time.

We want to:

– Make it easy for you to tell us what went wrong

– Give your complaint the attention it deserves

– Resolve your complaint fairly and without delay

– Make sure you are satisfied with how your complaint was handled

How and where to complain

If you are not satisfied with any aspect of our/product service you can tell us about your complaint in the following ways:

– In person: Firehouse, Station Yard, Kendal, LA9 6BT

– In writing: write to us at the address above, please address your letter to The Complaints Manager

– By Telephone: 01539 766888

How long will it take?

We will aim to resolve your complaint straight away but if we can’t we will write to you within 5 business days to tell you:

– Why we have not resolved your complaint

– Who is dealing with your complaint

– When we will contact you again

We will usually resolve your complaint quickly, but if it is complex it may take longer. We will keep you informed on a regular basis but if you need an update please call us on the number above and ask to speak to the person dealing with your complaint.

If we cannot reach agreement with you

If we can’t agree a solution within 8 weeks and your complaint relates to our credit brokerage service we will:

Send a letter giving our reasons for the delay and an indication of when we expect to provide a final decision
OR

Issue our final decision letter which will explain our final position

Our aim is to resolve all credit brokerage related complaints internally. However, if after receiving our final decision letter or 8 weeks have passed you may have the right to refer your complaint to the Financial Ombudsman Service (FOS).

Financial Ombudsman Service 

If you want the FOS to look into your complaint you must contact them within six months of the date of our final response letter.

Financial Ombudsman Service
Exchange Tower
London
E14 9SR

Telephone: 0800 0234567

Email: complaint.info@financial-ombudsman.org.uk

Further helpful information can be obtained from visiting their web site at: www.financial-ombudsman.org.uk

Credit is subject to status and affordability. Terms & Conditions Apply. Lakestone Heating Limited FRN: 924721 Kentmill, Beezon Fields, Kendal, Cumbria, LA9 6BD trading as Firehouse is a credit broker, not the lender and is authorised and regulated by the Financial Conduct Authority. Credit is provided by Novuna Personal Finance, a trading style of Mitsubishi HC Capital UK PLC. Authorised and Regulated by the Financial Conduct Authority.

Finance option availability and the required deposit is subject dealer participation and the specific Jacuzzi® model being purchased – please contact or ask in showroom for more details. Credit is subject to status and affordability. Terms and conditions apply. Jacuzzi® Spa & Bath Limited, Low Road, Old Mill Lane, Leeds, LS10 1RB (Registered in England & Wales, registration no. 8295533) is a credit broker and is authorised and regulated by the Financial Conduct Authority. Credit is provided by Novuna Personal Finance, a trading style of Mitsubishi HC Capital UK PLC, authorised and regulated by the Financial Conduct Authority. Financial Services Register no. 704348. The register can be accessed through http://www.fca.org.uk

Lakestone Heating Limited is registered in England and Wales No 09747397. We are a credit broker and not a lender. We offer credit products from (Insert Lender). Lakestone Heating Limited is authorized and regulated by the Financial Conduct Authority FRN 924721. Credit subject to age and status.